Information Systems Technology: IT Technical Support, C.S.C.

CIP Code: 11.1006

NOVA Code: 221-299-09

Offered through AL, LO, MA, WO

Purpose: This program is designed for individuals seeking employment in a technical support center and for those persons employed who wish to update their skills in the help desk field. This curriculum will prepare students for employment as help desk specialists/technicians, desktop support specialists, and technical support specialists. Upon completion, graduates are prepared to study for the A+ Software, A+ Hardware, Network+, Security+ and AWS Certified Cloud Practitioner exams.

Credit for Prior Learning: Students in this program may be eligible for credit for prior learning. See an academic advisor or counselor for further information.

One Year

1st Semester

ITE 115 - Intro. to Computer Applications and Concepts (3 CR.) OR
ITE 119 - Information Literacy (3 CR.)
ITN 101 - Introduction to Network Concepts (3 CR.)
ITN 106 - Microcomputer Operating Systems (3 CR.)
SDV 101 - Orientation to (a Specific Discipline) (1 CR.)

Total 10 credits

2nd Semester

ITN 107 - Personal Computer Hardware and Troubleshooting (3 CR.)
ITN 257 - Cloud Computing: Infrastructure and Services (3 CR.)
ITN 260 - Network Security Basics (3 CR.)

Total 9 credits

Total credits for the Career Studies Certificate in IT Technical Support: 19 credits

All first-time students must take a one-credit Student Development (SDV) course prior to enrolling in their 16th credit at NOVA.

IT courses used for this program may not be more than 10 years old, unless approved by academic dean.