Information Systems Technology: IT Technical Support, C.S.C.

Location(s): AL, LO, MA, WO

CIP Code: 11.1006

NOVA Code: 221-299-09

Purpose: This program is designed for individuals seeking employment in a technical support center and for those persons employed who wish to update their skills in the help desk field. This curriculum will prepare students for employment as help desk specialists/technicians, desktop support specialists, and technical support specialists. Upon completion, graduates are prepared to study for the A+ Software, A+ Hardware, Network+, Security+ and AWS Certified Cloud Practitioner exams.

Credit for Prior Learning: Students in this program may be eligible for credit for prior learning. See an academic advisor or counselor for further information.

One Year

1st Semester

Total 10 credits

2nd Semester

Total 9 credits

Total credits for the Career Studies Certificate in IT Technical Support: 19 credits

All first-time students must take a one-credit Student Development (SDV) course prior to enrolling in their 16th credit at NOVA.

Students in Information Technology, Computer Science, or Information Systems Technology programs must have Information Technology (ITD, ITE, ITN, ITP) and or Computer Science (CSC) courses no more than ten years old, as of the first day of the fall semester of the academic year in which they graduate, unless approved by the pathway dean.