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Apr 23, 2024
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ITE 180 - Help Desk Support Skills (3 CR.)
Emphasizes instruction in customer support techniques required for analyzing and coordinating software and hardware solutions for end-user needs. Includes evaluation and communication techniques required to provide help desk support necessary to transfer knowledge and achieve a solution. Lecture 3 hours per week.
Prerequisite(s): ITE 115 or ITE 119 .
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