Apr 24, 2024  
2019-2020 NOVA Catalog 
    
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2019-2020 NOVA Catalog [ARCHIVED CATALOG]

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ITE 180 - Help Desk Support Skills (3 CR.)

Prerequisite(s): ITE 115  or ITE 119 . Emphasizes instruction in customer support techniques required for analyzing and coordinating software and hardware solutions for end-user needs. Includes evaluation and communication techniques required to provide help desk support necessary to transfer knowledge and achieve a solution. Lecture 3 hours per week.


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