Oct 30, 2024  
2022-2023 NOVA Catalog 
    
2022-2023 NOVA Catalog [ARCHIVED CATALOG]

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ITE 180 - Help Desk Support Skills(3 CR.)


Emphasizes instruction in customer support techniques required for analyzing and coordinating software and hardware solutions for end-user needs. Includes evaluation and communication techniques required to provide help desk support necessary to transfer knowledge and achieve a solution. Lecture 3 hours per week.

Prerequisite(s): ITE 152 .



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